ABOUT US

About Us

Hidn's mission is to provide both a physical and an online space for individuals to explore the historical, contextual, and stylistic undertones of fashion. By diving through our extensive product curation of designer & streetwear items, we hope you are able to pick up something new for your wardrobe and continue to learn more about the item and its respective designer.

We seek to promote the understated facets of both contemporary and historical fashion through our platform. We believe there's as much, if not more, beauty to be found in a secondhand piece from the 1980s' as there is to be found on the current runways of Paris Fashion Week. To us, good fashion is synonymous with good design, and that, is timeless.

Appointments are available to access our showroom in Orange County, CA through our contact page or Instagram.

Terms and Conditions

Each product sold on Hid.n is subject to the following terms and conditions:

• Products will generally be shipped via USPS First Class Mail or USPS Priority Mail with or without Insurance and Signature confirmation. The shipping service/tier will be selected based on the buyer's location and final sold price of the purchased good(s).

• Items will be shipped within 1-3 business days 99.9% of the time; however, we're only human, so please understand that delays may happen on a rare occasion.

• Due to the nature of our products, many of our products are in secondhand condition and may show signs of wear. Please note the condition of our listings as stated in their respective product descriptions and photos.

All sales are considered final. Nonetheless, we are committed to upholding customer satisfaction and will gladly provide a full refund or exchange for any product that does not meet the described specifications.

Please read the following terms and conditions carefully before making a purchase. By proceeding with the purchase, you acknowledge and agree to these terms:

1.1 Refunds and Exchanges:

We understand the importance of accurate product descriptions and strive to ensure that our customers receive precisely what they expect. If, upon receiving a product, you find that it does not match the description provided at the time of purchase, we will gladly offer a full refund or facilitate an exchange. To initiate the refund or exchange process, please follow the instructions outlined in our Returns Policy.

1.2 Finality of Sales:

While we are dedicated to customer satisfaction, please note that all sales are considered final, except in cases where the product does not align with its stated description. We encourage customers to review product details, specifications, and any available information before making a purchase decision. Additionally, If an item(s) is purchased with any form of discount or sale, it is considered final.

1.3 Eligibility:

To be eligible for a refund or exchange, the product must be in its original condition, undamaged, and accompanied by the original proof of purchase. Additionally, the return or exchange request must be made within the designated timeframe of (30) days from the time of purchase.

1.4 Return Shipping:

If a refund or exchange is granted, the customer will be responsible for the return shipping costs, unless otherwise specified by our customer support team due to special circumstances or errors on our part. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

1.5 Refund Process:

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through the original method of payment within a reasonable timeframe.

1.6 Exchange Process:

In the case of an approved exchange, we will provide instructions on how to proceed. The availability of the desired exchange item will be subject to stock availability.

1.7 Modifications and Disputes:

We reserve the right to modify, update, or amend these terms and conditions at any time without prior notice. In the event of any disputes arising from these terms, we will strive to resolve them through amicable discussions and negotiations.

By engaging in a purchase transaction with us, you confirm that you have read, understood, and agreed to abide by these terms and conditions.

• Hid.n may include hand-written notes, drawings, and/or snacks with your purchase. We appreciate your support!

Privacy Policy

This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information when you visit our website or use our services.

By using Hid.n, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

1. Personal Information

When you visit our site, place an order, or sign up for our newsletter, we may collect the following personal information:

Name
Email address
Shipping and billing address
Phone number
Payment information (credit card details are not stored on our servers)

2. Non-Personal Information

We may also collect non-personal information, such as:

Browser type and version
Device type
Operating system
IP address
Log files

How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders.
To send order updates, shipping notifications, and customer service communications.
To personalize your shopping experience.
To improve our website, products, and services.
To send marketing and promotional materials through email and SMS texting (only if you've opted in).
To respond to your inquiries, comments, or feedback.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is encrypted and transmitted using secure socket layer technology (SSL). We do not store your credit card information on our servers.

Your Rights

You have the right to:

Access and correct your personal information.
Request the deletion of your personal information (subject to legal obligations).
Opt-out of receiving marketing communications at any time.

Cookies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

By using our site, you consent to our Privacy Policy.