物流政策

SHIPPING POLICY

ORDER PROCESSING

Orders typically ship within 1–3 business days after an order is placed.

Business days do not include weekends or holidays. During releases, sales, holidays, or periods of unusually high order volume, processing may take longer.

Estimated shipping times shown at checkout refer to carrier transit time and are separate from our order-processing time unless otherwise stated.

DOMESTIC SHIPPING

Shipping options and prices are displayed at checkout based on the order and destination.

Free standard shipping is available on eligible U.S. orders of $150 or more.

Delivery estimates are provided by the shipping carrier and are not guaranteed unless explicitly stated.

TRACKING

When tracking is available, customers will receive tracking information after the order has been fulfilled.

Please allow time for the carrier to register the shipment after receiving your tracking information.

PACKAGE PROTECTION

Optional package protection may be available in the cart.

When selected and purchased, coverage is subject to the terms and conditions of the package-protection service shown at the time of purchase.

Customers who choose not to purchase optional package protection retain any rights available to them under applicable law and the shipping carrier’s applicable policies.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

DELIVERY & CARRIER DELAYS

Once a package has been transferred to the carrier, delivery may be affected by circumstances outside hid.n’s direct control, including weather, carrier delays, customs processing, or other transportation disruptions.

If your shipment appears lost or experiences an unusual delay, please contact us and we will assist with investigating the shipment.

A carrier scan showing “delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to hid.n.

Customs processing may delay delivery and is outside hid.n’s control.

Refusing or failing to accept an international shipment because of duties, taxes, customs charges, or other import fees does not automatically qualify the order for a full refund.

If a refused or unclaimed shipment is returned to hid.n, any refund for which the order is otherwise eligible may be reduced by non-refundable shipping costs, duties, taxes, carrier charges, return-to-sender fees, or other costs incurred as a result of the shipment, to the extent permitted by law.

LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, contact us as soon as possible with your order number and any relevant photos or carrier information.

We will review the situation and assist with the appropriate carrier or package-protection claim when applicable.

CONTACT

For shipping assistance, please contact hid.n through the contact information provided on our website.